Customer Service
At Cleveland Water, we strive to engage our customers with courteous, quality, and timely service. Whether you need to report a water emergency or just have a question about your bill, we’re here to help.
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Account Services
The Cleveland Water Web Portal is the secure and easy way to access all of your account information anytime, anywhere.
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Payment Options
We offer a variety of payment methods so you can choose the most convenient option whenever a bill is due. Easily pay your bill online, by phone, by mail, or in person.
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Water Rates
Our rates support critical investments throughout the water system. Learn about water rates, our service area, and available discount programs.
![Understanding Your Bill](https://beta.clevelandwater.com.ifsight.net/sites/default/files/styles/max_900x600/public/images/2023-07/AdobeStock_431577583.jpeg)
Understanding Your Bill
We know you work hard for your money. Your monthly bill is designed to make it easier for you to understand where your dollars are going. Here are some helpful tips to help you understand all of the charges on your water bill.
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Water Review Board
We work hard to deliver accurate and timely bills and work with customers before service disconnection becomes an option. However, if you receive a disconnection notice and wish to dispute your bill, you may be able to request a Water Review Board hearing.
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Protect Your Home
Protecting your home from water damage and your pocketbook from undetected leaks is important. Here are some helpful programs and tips to keep both protected.
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Contact Us
Have a question for Cleveland Water? Need to report a problem? We have multiple ways in which you can get in contact with us.